Daily aftercare
Cleanse lashes daily. Avoid oil-based products near the eyes, excessive heat and steam, and pulling, rubbing, or picking. Avoid sleeping directly on the lashes when possible.
NEW CLIENTS
Your first lash appointment, made simple.
Talk through your look, settle in, and let your artist take care of the details. Here’s what to expect at your first visit.
Your first appointment at a glance
From consultation to easier mornings.
Begin with a professional consultation
Talk through your desired appearance and the direction appropriate for your natural lashes and features.
Settle in for your full set
Your artist refines details such as texture, curl, length, and mapping around you.
Plan your first fill
Review aftercare and plan a fill to maintain your set and refine what you love.
Enjoy an easier daily routine
Your finished lash design brings polished definition to mornings and everyday moments.
Planning future fills
Your first fill is part of the process.
See how your lashes wear between visits, then talk with your artist about what you’d like to refine. Timing and remaining lashes determine the right fill.
Fill windows & retention
- 1 Week Fill
- 4–10 days · at least 75% remaining
- 2 Week Fill
- 11–17 days · at least 60% remaining
- 3 Week Fill
- 18–24 days · at least 45% remaining
- Day 25 or later
- Not eligible for a fill · a new full set is required
Before your visit
Arrive ready for an unhurried start.
- Arrive with clean lashes and without eye makeup. SLE still cleans the lashes as part of its standard service preparation.
- Remove contact lenses before the appointment. SLE cannot guarantee that contact solution or storage containers will be available.
- Avoid caffeine before the appointment because it may contribute to eye fluttering, twitching, or watering and make application more difficult.
- New clients should arrive at least 10 minutes early. Returning clients should arrive at least 5 minutes early.
- Clients ages 16–17 require a parent or legal guardian to attend and remain onsite for the entire appointment.
Deposits and appointment policies
Reserving your appointment.
A standard appointment requires a 50% non-refundable deposit to reserve the appointment. The deposit is applied toward the service total. This applies to normal online bookings and other reservations that do not qualify for the in-person prebooking exception.
Cancellation, lateness & booking details
- A client may reserve only their next appointment with $0 collected at booking when they prebook in person at checkout immediately after a completed appointment, keep an active card securely on file, and are not subject to the No Show 100% prepayment requirement. This exception does not apply to phone, text, or later online bookings. If the client does not want to maintain an active card on file, the normal 50% deposit applies.
- Non-Members and active Standard Members require at least 48 hours’ notice for cancellations and reschedules. Active Select and VIP Members have a 24-hour Cancellation / Reschedule Window. Appointments booked within the applicable Cancellation / Reschedule Window remain final: 48 hours for Non-Members and active Standard Members, and 24 hours for active Select and VIP Members. A cancellation or reschedule with less than the applicable notice creates an obligation of 50% of the scheduled service price, including for clients on 100% prepayment status. Amounts already collected toward the appointment count toward this obligation. If 100% was prepaid, only 50% is the late-change obligation; any amount above that obligation is not part of the late-change penalty. Prepaid Series-covered services follow the session-forfeiture rule under Prepaid Service Series instead.
- Lash extension appointments have a 10-minute grace period; services other than lash extensions have no grace period. If a provider accepts and performs an appointment after the 10-minute threshold, one $15 Non-Member late fee applies ($15 for Standard, $10 for Select and $5 for VIP Members). A provider may decline earlier when insufficient time remains, and more than 20 minutes late is automatically a No Show.
- Any unpaid No Show or late cancellation/reschedule balance remains owed. Where applicable authorization permits, SLE may attempt to collect the unpaid amount using the active card on file. The outstanding policy balance must be resolved before another appointment is confirmed through any booking channel. Paying the outstanding balance does not replace the deposit or prepayment required for the new reservation. A replacement appointment is a new reservation.
- A No Show includes failing to attend, arriving more than 20 minutes late, or arriving late when the provider determines there is insufficient time to complete the appointment appropriately and declines the service. A No Show creates an obligation equal to 100% of the actual scheduled service price for that missed appointment. Any amount already collected toward that appointment counts toward the same 100% obligation; only the unpaid remainder is owed. Prepaid Series-covered services follow their session-forfeiture rule instead.
- One No Show within a rolling 12-month period requires 100% prepayment for all future appointments, online and in person. This future-booking requirement is separate from the obligation for the missed appointment. Clients under this restriction are not eligible for deposit-free in-person prebooking. The restriction remains in effect while the client has one or more No Shows within the preceding rolling 12 months. Once the rolling count returns to zero, normal booking and deposit rules apply again.
Aftercare, follow-up, and fixes
Support continues after you leave.
Approximately two days later
Silk Lash Empire sends a follow-up approximately two days after the appointment to check that everything is going well.
The three-day fix
Contact Silk Lash Empire within three calendar days for qualifying excessive fallout or a minor adjustment. One complimentary correction may be provided for up to 20 minutes. It is not a redesign, full refill, removal, new service, style change, or correction for improper aftercare.
Ready for your first Silk Lash Empire appointment?
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